Westpac PX328 Manuel d'utilisateur télécharger pdf (Page 45)

PC-EFTPOS IP Communications Gateway Installation Guide v1 03.docx

3. Common Installation Errors

3.1 Pinpad offline

 The PC system cannot communicate with the pinpad.

 Check that the pinpad has power

 Check that the pinpad is correctly plugged into the POS

 Ensure the COM port selected in the install is the COM port the pinpad is on.

3.2 X0 – No response

 If there is no response from the bank, it is generally the terminal ID or Merchant ID are

unknown by the bank. Confirm that the details are correct with the bank.

 If the details are correct, ensure the modem is configured correctly. The easiest way to do

this isby re-running the configuration wizard. (It is located in the install directory).

3.3 AMEX and Diners won’t work?

 These cards require the bank to have a connection to Amex & Diners for your merchant ID

setup. Check with the bank to ensure they have set this up correctly.

3.4 Can’t Access PC-EFTPOS Control Panel

 The control panel can normally be activated via the EFT-Client icon on the task bar. If the

POS has disabled this, then you will need to contact the POS vendor to find out how to

access the control panel.

3.5 CNP or PDU Error

 This is an error generated by the Argent line, or the Telstra dial-up network.

 The most common cause if the POS-AME (Tran$end ID) is wrong. Confirm this number

with the bank and correct it if necessary.

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Westpac PX328 Manuel d'utilisateur Page 45