Westpac NPT-710 Manuel d'utilisateur télécharger pdf (Page 22)

22RELEASE NOTES|  TECHNICAL SUPPORT

Prepare before you call technical support

 Registeryoursoftware.Thetechnicalsupportteamwillnotbeabletohelpyouif

youhavenotregisteredyoursoftware.

 Trytorecallexactlywhatyoudidbeforetheerroroccurredandnotetheexact

wordingofanymessagesthatappear.

 Bereadytoquoteyourserialnumber.(Tofindyourserialnumber,gotoHelp>

AboutMYOBRetailManager.)

 CallwhilesittingatyourcomputerwithRetailManagerrunning(ifpossible).

 Bereadytofollowtheinstructionsandadviceofthetechnicalsupportstaffand

haveapenandpaperreadytorecordinstructions.

 FindoutthefollowingaboutyourcomputerandRetailManager:

 TheversionnumberofRetailManager.(Tofindyourversionnumber,goto

Help>AboutMYOBRetailManager.)

 Yourcomputertype,processorandmo de landthe versionnumberofthe

opera tingsystemyouarerunning.Toloc atethisinf ormation,dothefollowing :

Ifyouareusing... Dothis...

Windows7or

WindowsVista

1 GototheStartmenu.

2 Right‐clickComputerandchooseProperties.The

Systemwindowdisplaysthehardwareandoperating

systemdetails.

WindowsXP 1 Right‐clicktheMyComputerdesktopicon.

2 ChoosePropertiesandthenclicktheGeneraltab.The

SystemPropertieswindowdisplaysthehardwareand

operatingsystemdetails.

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Westpac NPT-710 Manuel d'utilisateur Page 22